The Business Services Organisation (BSO) provides a broad range of regional business support functions and specialist professional services to the health and social care sector in Northern Ireland[2]. Services include FPS Pharmaceutical Services and Family Practitioner Services[1]. The BSO is an executive non-departmental public body sponsored by the Department of Health (Northern Ireland)[5]. Its target audience is the health and social care system. The unique selling proposition is its comprehensive support for the entire health and social care sector, offering centralized services to enhance efficiency and effectiveness.