Commercial Bank of Dubai (CBD) is a leading UAE banking and financial services corporation. It offers a wide range of conventional and Islamic banking products and services to corporate, commercial, and personal customers[1][2]. CBD provides wholesale, corporate, retail, SME, private, and affluent banking services[2]. Its target audience includes major corporations, government agencies, and financial institutions. The unique selling proposition is its digital-first approach, focusing on technology to enhance customer interactions and being the first UAE bank to go fully digital[3]. This approach aims to deliver tailored services using emerging technologies like AI[4].