The Financial Services and Pensions Ombudsman (FSPO) is an independent statutory body resolving complaints against financial service and pension providers in Ireland. It offers free, impartial, and confidential services through informal mediation or formal investigation, leading to legally binding decisions. The FSPO's target audience includes consumers, small businesses, and organizations. Its unique selling proposition is providing independent and legally binding resolutions without charge, ensuring fairness and accountability in the financial sector. The FSPO is funded by levies on financial services and the Exchequer for pensions[1][2][4].