Hanover (Scotland) Housing Association Ltd provides general and sheltered housing services across Scotland. They manage over 4,491 homes and offer maintenance and repair services, ensuring high-quality living conditions. Their target audience includes supported and mixed settlement clients. The unique selling proposition (USP) of Hanover Scotland is its commitment to tenant satisfaction and efficient maintenance, with a focus on quick repair times and high standards of housing quality. They also engage tenants in decision-making processes, though this area shows room for improvement compared to national averages[1][2][3].