The Insurance & Financial Services Ombudsman Scheme (IFSO) provides free, independent dispute resolution services for consumers and financial service providers. It handles complaints in sectors like insurance, superannuation, and investments through negotiation and mediation. The target audience includes retail customers of participating financial service providers. IFSO's unique selling proposition is its accessibility and independence, offering a fair and effective process for resolving financial disputes without government funding, relying on participant levies and fees[1][4]. The proposed merger with FSCL aims to enhance these services further[3].