The Ombudsman for Banking Services and Investments (OBSI) is a Canadian external dispute resolution organization that handles financial disputes between consumers/small businesses and financial firms. It offers impartial and free services to resolve complaints about banking and investment products. The target audience includes individuals and small businesses. OBSI's unique selling proposition is its independence and impartiality, providing a free alternative to the legal system with a high acceptance rate of its recommendations. As of 2024, OBSI is the sole external complaints body for federally regulated banks in Canada, simplifying the complaint resolution process[1][3][5].