TurnFriendly Software GmbH offers a comprehensive Customer Experience Management System, focusing on complaint management and customer service processes. Their software helps companies align services with customer needs, providing features like automation, feedback processing, and reporting tools[1][3]. The target audience includes businesses seeking to enhance customer satisfaction across various industries. TurnFriendly's unique selling proposition (USP) lies in its industry-specific software platforms, which better understand customer needs and processes[1]. Their mission is to develop the best tools for complaint managers, emphasizing a customer-centric approach[1].